Policy gap analysis that runs itself.
Gap analysis usually means a spreadsheet, a consultant and weeks of reading. Subjourney runs your policies and procedures with simulated staff and customers, and shows you every clause they couldn't act on.
Reading finds what's wrong. Running finds what's missing.
A careful reviewer can spot a badly worded clause. What they can't easily spot is the situation the policy never mentions, or the step the SOP assumes but never states. Those only show up when someone tries to follow it.
How it works.
- 01Import the policy and its procedures.Plus the letters and terms customers see.
- 02Run both sides.Simulated staff apply it; simulated customers go through it.
- 03Get a gap list by clause.Missing, ambiguous, contradictory or dead-end, each tied to the text responsible.
Manual gap analysis vs a run.
| Manual gap analysis | Subjourney run | |
|---|---|---|
| How | Read and cross-reference | Walk it, step by step |
| Finds | Wording problems | Wording problems, plus the cases nobody wrote down |
| Output | A spreadsheet of observations | Findings tied to specific clauses |
| Next review | Start again | Re-run |
How
- Manual gap analysis
- Read and cross-reference
- Subjourney run
- Walk it, step by step
Finds
- Manual gap analysis
- Wording problems
- Subjourney run
- Wording problems, plus the cases nobody wrote down
Output
- Manual gap analysis
- A spreadsheet of observations
- Subjourney run
- Findings tied to specific clauses
Next review
- Manual gap analysis
- Start again
- Subjourney run
- Re-run
“Is this a compliance tool?”
No. It won't tell you whether a policy meets regulation. It tells you whether people can follow it, which is where policies usually fail in practice.